Chompy Croc Privacy Policy

Last updated: August 15, 2026

Chompy Croc ("Chompy Croc," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or make a purchase from our online store.

By using our website or purchasing from Chompy Croc, you acknowledge the practices described in this Privacy Policy, subject to any rights you may have under applicable privacy laws.

1. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with Chompy Croc, we may collect information that identifies or can reasonably be associated with you.

This may include:

• Your name

• Billing and shipping addresses

• Email address

• Telephone number

• Order and purchase information

• Products purchased or considered

• Information you provide when contacting customer support

• Account information, if you create an account

• Information necessary to process returns, refunds, or exchanges

• Device and browser information

• IP address

• Website usage and browsing information

• Information collected through cookies and similar technologies

• Marketing preferences and communications preferences

We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by applicable law.

2. Payment Information

When you make a purchase, payment information is processed through the payment processor or payment service selected at checkout.

Chompy Croc generally does not receive or store your complete payment-card number.

Payment providers may collect and process payment information according to their own privacy policies and terms.

3. How We Use Your Information

We may use personal information to:

• Process and fulfill orders

• Process payments

• Deliver products

• Provide order confirmations and shipping updates

• Process returns, refunds, and exchanges

• Respond to customer-service requests

• Communicate with you about your orders

• Maintain and improve our website

• Understand how customers use our website

• Detect, investigate, and prevent fraud, abuse, and unauthorized transactions

• Protect the security of our website, customers, and business

• Comply with legal and regulatory obligations

• Send marketing communications where permitted and where you have provided the required consent

• Provide personalized content, offers, or advertising where permitted by law

• Maintain business records and perform legitimate administrative functions

We will not use personal information for a materially different purpose without providing appropriate notice and obtaining consent where required by applicable law.

4. Consent

Where required by applicable law, we obtain your consent before collecting, using, or disclosing personal information.

By providing information necessary to complete a purchase, you consent to our collection, use, and disclosure of that information for purposes reasonably necessary to complete and administer your transaction.

Marketing communications are separate from information necessary to fulfill an order. Where consent is required, you may choose whether to receive marketing communications.

You may withdraw consent to optional uses of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.

To withdraw consent or change your marketing preferences, contact us at:

contact@chompycroc.com

Withdrawing consent may affect our ability to provide certain optional services or communications.

5. Marketing Communications

If you subscribe to our marketing communications, we may use your email address or other contact information to send you information about:

• New products

• Promotions and special offers

• Discounts

• Store updates

• Other Chompy Croc marketing communications

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the message or by contacting us at contact@chompycroc.com.

Unsubscribing from marketing communications does not necessarily stop transactional or service-related communications, such as order confirmations, shipping notifications, or important account messages.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies.

These technologies may be used to:

• Keep our website functioning properly

• Remember preferences

• Understand website traffic and usage

• Measure the effectiveness of marketing

• Improve website performance

• Detect fraud and security issues

• Provide relevant advertising, where applicable

Some cookies may be placed by third-party service providers that help us operate our website, process payments, analyze traffic, or provide advertising and marketing services.

You may be able to control or disable certain cookies through your browser settings or other tools made available on our website. Disabling certain cookies may affect website functionality.

7. Shopify

Our online store is powered by Shopify.

Shopify provides the technology that allows us to operate our online store, including functionality related to products, checkout, orders, payments, and other store operations.

Information submitted through our store may be processed by Shopify and its service providers in accordance with their applicable privacy practices.

For more information about how Shopify handles personal information, please review Shopify's privacy policy.

8. Service Providers and Third Parties

We may disclose personal information to trusted third parties when reasonably necessary to operate our business and provide our services.

These parties may include providers that assist with:

• Website hosting and operation

• Payment processing

• Order fulfillment

• Shipping and delivery

• Customer support

• Email and marketing communications

• Website analytics

• Advertising

• Fraud prevention and security

• Information technology

• Returns and refunds

• Legal, accounting, or professional services

We only authorize service providers to use personal information for appropriate business purposes and, where applicable, require them to maintain appropriate safeguards.

Some third-party providers may process information outside Canada. As a result, your personal information may be subject to the laws of another jurisdiction and may be accessible to courts, law-enforcement authorities, or regulatory authorities in that jurisdiction.

9. Advertising and Analytics

We may use analytics and advertising technologies to understand how visitors interact with our website and to measure or improve our advertising.

These technologies may collect information such as:

• IP address

• Browser type

• Device information

• Pages visited

• Products viewed

• Purchase activity

• Referring websites

• Approximate location

• Advertising interactions

Where required by applicable law, we will obtain consent before using non-essential tracking technologies or sharing information for certain advertising purposes.

Third-party advertising and analytics providers may have their own privacy policies governing their collection and use of information.

10. Information We Receive From You

We may receive information directly from you when you:

• Create an account

• Place an order

• Subscribe to our email list

• Contact customer support

• Submit a return or refund request

• Participate in a promotion

• Complete a survey or review

• Otherwise communicate with us

You are responsible for ensuring that information you provide to us is accurate and up to date.

11. Information From Other Sources

We may receive information from third parties where permitted by law, including service providers that help us:

• Prevent fraud

• Process payments

• Deliver orders

• Analyze website activity

• Provide advertising and marketing services

• Maintain website security

We may combine information received from these sources with information you provide directly to us where reasonably necessary for the purposes described in this Privacy Policy.

12. How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.

However, no method of transmitting or storing information electronically is completely secure.

Accordingly, we cannot guarantee that your personal information will be completely secure against every possible security threat.

13. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to:

• Complete transactions

• Provide customer support

• Maintain appropriate business and financial records

• Resolve disputes

• Prevent fraud

• Enforce our agreements

• Comply with legal, tax, accounting, or regulatory obligations

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements.

14. Your Privacy Rights

Depending on where you live and which privacy laws apply to you, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Ask how your personal information is collected, used, or disclosed

• Withdraw consent where consent is the legal basis for processing

• Request deletion of personal information where applicable

• Object to or restrict certain uses of personal information where applicable

• Opt out of certain marketing communications

• Make a privacy complaint

Some rights are subject to legal exceptions and limitations.

To exercise a privacy right, contact us at:

contact@chompycroc.com

We may need to verify your identity before completing certain requests in order to protect your information from unauthorized disclosure.

15. Access and Correction Requests

If you believe that personal information we hold about you is inaccurate or incomplete, you may contact us and request that it be corrected.

We will make reasonable efforts to respond to legitimate access and correction requests in accordance with applicable law.

16. Privacy Complaints

If you have a concern about how Chompy Croc has handled your personal information, please contact us first so that we can investigate and attempt to resolve the issue.

Privacy complaints should be sent to:

contact@chompycroc.com

We will review and respond to privacy complaints within a reasonable period and in accordance with applicable law.

You may also have the right to submit a complaint to the privacy regulator or other applicable authority in your jurisdiction.

17. Children's Privacy

Our website is not intended for children who are below the minimum age required to provide valid consent under applicable law.

We do not knowingly collect personal information from children where such collection is prohibited by law.

If you believe that a child has provided us with personal information in circumstances where collection is not permitted, please contact us at contact@chompycroc.com.

18. International Data Transfers

Chompy Croc and our service providers may process or store personal information in countries outside your province, territory, or country of residence.

Privacy laws in those jurisdictions may differ from the laws where you live.

Where applicable law requires additional safeguards or disclosures regarding international transfers, we will comply with those requirements.

19. Business Transfers

If Chompy Croc is involved in a merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Any successor organization will be expected to handle personal information in accordance with applicable legal requirements.

20. Legal Disclosures

We may disclose personal information where reasonably necessary to:

• Comply with applicable laws or legal processes

• Respond to lawful requests from government authorities

• Protect our rights or property

• Investigate fraud or other unlawful activity

• Protect the safety of our customers, employees, or others

• Enforce our policies or agreements

• Prevent or address security or technical problems

We will limit such disclosures to what is reasonably necessary for the applicable purpose, subject to legal requirements.

21. Third-Party Websites

Our website may contain links to websites, services, or platforms operated by third parties.

If you follow a link to a third-party website, that website's privacy policy and terms will apply.

Chompy Croc is not responsible for the privacy, security, or content practices of third-party websites that we do not control.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

23. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have a privacy-related concern, please contact:

Chompy Croc
Email: contact@chompycroc.com

We will make reasonable efforts to respond to privacy inquiries in accordance with applicable law.

Thank you for trusting Chompy Croc with your information.