Refund policy
Chompy Croc Return & Refund Policy
Last updated: August 15, 2026
At Chompy Croc, we want you to be happy with your purchase. If something isn't right, we're here to help.
Please read this Return & Refund Policy carefully before making a purchase. By placing an order with Chompy Croc, you acknowledge and agree to the terms below, subject always to any rights you may have under applicable consumer-protection laws.
1. Our Return Window
You may request a return within 30 calendar days of the date your order was delivered.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned with its original packaging, tags, accessories, and other materials included with the order.
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The item must not be damaged, altered, washed, worn, or otherwise used.
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You must provide your order number or other reasonable proof of purchase.
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You must contact us and receive return instructions before sending anything back.
Items that do not meet these requirements may be refused or may qualify only for a partial refund where permitted by applicable law.
2. Change-of-Mind Returns
If you simply changed your mind, ordered the wrong item, selected the wrong size or colour, or no longer want the product, you may return the eligible item within the 30-day return period.
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable law, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable for change-of-mind returns.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
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Your order number
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A description of the problem
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Clear photographs or video showing the issue
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Photographs of the packaging if the item arrived damaged
We will review the issue and, where appropriate, provide a replacement, repair, refund, or other remedy.
Do not return a damaged, defective, or incorrect item until we provide return instructions.
Where Chompy Croc determines that the issue was caused by an error on our part or a qualifying product defect, we will cover reasonable return shipping costs.
4. Items That Cannot Be Returned
Unless required by applicable law, the following items are not eligible for return:
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Items that have been used, worn, washed, altered, or damaged after delivery
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Items returned without prior authorization
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Items missing original components or packaging where those components are necessary to process the return
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Clearance, final-sale, or other items expressly identified as non-returnable at the time of purchase
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Gift cards or other non-returnable products
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Products that cannot reasonably be resold for health, hygiene, safety, or similar reasons after being opened or used
This section does not limit any non-waivable rights you may have under applicable consumer-protection legislation.
5. How to Request a Return
To request a return, contact contact@chompycroc.com with:
Subject: Return Request — [Order Number]
Please provide:
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Your full name
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Order number
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Item(s) you wish to return
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Reason for the return
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Photos, if the item is damaged, defective, or incorrect
We will provide instructions if your return is approved.
Do not ship a return to any address unless Chompy Croc has specifically instructed you to do so.
6. Return Authorization
Approval of a return request does not automatically mean that a refund has been issued.
All returned merchandise is subject to inspection after it is received.
If an item is returned in a condition that does not meet this policy, Chompy Croc may refuse the return or issue a partial refund where permitted by applicable law.
7. Return Shipping
For eligible change-of-mind returns, the customer is responsible for return shipping costs.
For items that arrive damaged, defective, or incorrect due to an error by Chompy Croc, we will provide appropriate instructions for the return and, where applicable, cover reasonable return shipping costs.
Chompy Croc is not responsible for returns that are lost, stolen, or damaged while being shipped back to us when the customer is responsible for arranging the return shipment. We strongly recommend using a tracked shipping service and retaining your tracking information.
8. Refunds
Once your returned item has been received and inspected, we will notify you whether your return has been approved.
If approved, the refund will generally be issued to the original payment method.
Depending on your payment provider or financial institution, it may take additional time for the refund to appear in your account.
Chompy Croc does not control the processing time of banks, credit-card companies, payment processors, or other financial institutions.
9. Partial Refunds
Where permitted by law, a partial refund may be issued if a returned item has been used, damaged, altered, or returned without components or materials that were included with the original order.
The amount of any reduction will be based on the condition of the returned item and the resulting loss in value.
10. Exchanges
We do not guarantee exchanges because inventory can change quickly.
If you need a different product, size, colour, or variation, we may recommend returning the original item for a refund and placing a new order.
11. Sale and Promotional Items
Unless otherwise stated on the product page or at checkout, sale and promotional items are subject to the same return rules as regular-priced items.
Items specifically marked "Final Sale" are not eligible for return except where a return, refund, cancellation, or other remedy is required by applicable law.
12. Refused or Abandoned Returns
Returns sent without following our return instructions may be delayed or refused.
If a package is returned to Chompy Croc without sufficient information to identify the order or customer, we may contact the customer using the information associated with the order.
If we cannot reasonably identify the sender, we may be unable to process the return.
13. Fraudulent or Abusive Returns
Chompy Croc reserves the right to investigate suspected fraudulent, abusive, or deceptive return activity.
This may include repeated returns that appear inconsistent with ordinary customer use, false claims concerning damaged or missing merchandise, payment disputes involving merchandise that was delivered as described, or attempts to obtain refunds through deceptive means.
Nothing in this section limits any rights or remedies available to consumers under applicable law.
14. Chargebacks and Payment Disputes
If you believe there is a problem with your order, please contact us before initiating a payment dispute whenever reasonably possible. We will make a good-faith effort to resolve legitimate issues.
Nothing in this policy prevents you from exercising rights available to you under applicable law or through your payment provider.
15. Order Cancellations
Because orders may be processed quickly, we cannot guarantee that a cancellation request can be accommodated after an order has entered processing or fulfillment.
If you need to cancel an order, contact us as soon as possible at contact@chompycroc.com with your order number.
If the order has already shipped, the request may be treated as a return request under this policy.
Nothing in this section limits cancellation rights that cannot legally be waived.
16. Consumer Rights
This policy is intended to explain Chompy Croc's voluntary return procedures. It does not remove, restrict, or replace any rights or remedies that you may have under applicable federal, provincial, territorial, state, or other consumer-protection laws.
Where applicable law provides a greater right than this policy, the applicable law will prevail.
17. Policy Changes
Chompy Croc may update this Return & Refund Policy from time to time.
The version of the policy in effect at the time of your purchase will generally apply to that purchase, except where applicable law requires otherwise.
18. Contact Us
For return or refund questions, please contact:
Chompy Croc
Email: contact@chompycroc.com
Thank you for shopping with Chompy Croc!