Shipping policy
Chompy Croc Shipping Policy
Last updated: August 15, 2026
At Chompy Croc, we work hard to get your order to you as quickly as possible. Please review the information below regarding order processing, shipping times, and potential delays.
1. Order Processing
Orders are generally processed within 1–3 business days.
Business days are Monday through Friday, excluding holidays.
Please note that processing time is separate from shipping time. Your shipping timeframe begins after your order has been processed and handed over to the shipping carrier.
During periods of unusually high order volume, processing may take longer than the standard 1–3 business days.
2. Shipping Times
After your order has been processed, standard shipping generally takes approximately 7–12 business days.
Shipping times are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on:
-
Destination country or region
-
Shipping carrier
-
Customs processing
-
Local postal services
-
Weather conditions
-
Holidays
-
High-volume shopping periods
-
Transportation delays
-
Customs or import procedures
-
Other circumstances outside our reasonable control
International orders may take longer than the estimated timeframe due to customs clearance or local delivery conditions.
3. Estimated Total Delivery Time
For standard orders, the typical estimated timeframe is:
1–3 business days processing + 7–12 business days shipping
This means most orders are expected to arrive approximately 8–15 business days after the order is placed, although actual delivery times may vary.
The estimated timeframe does not include weekends, holidays, or unexpected shipping delays.
4. Holidays and Peak Seasons
During holidays, major shopping events, promotional periods, or other periods of unusually high order volume, processing and shipping times may be longer than usual.
Examples include major holidays, Black Friday, Cyber Monday, Christmas, New Year's, and other high-volume periods.
We appreciate your patience during these periods.
5. International Shipping
We may ship orders to customers in different countries and regions.
International delivery times vary depending on the destination and local carrier.
International customers may also be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country or local authorities.
These charges are generally not included in the product or shipping price unless expressly stated at checkout.
Chompy Croc does not control the amount or timing of customs charges.
6. Customs Delays
International packages may be delayed while being inspected or processed by customs.
Customs delays are outside of Chompy Croc's control and are not included in our standard shipping estimate.
We cannot guarantee a specific delivery date for international orders.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing your purchase.
If you provide an incorrect or incomplete address, delivery may be delayed, returned, or unsuccessful.
If you notice an address error after placing an order, contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.
8. Tracking Information
When available, tracking information may be provided after your order has been shipped.
Tracking information can take some time to update after the package has been handed to the carrier.
A tracking number showing limited or no movement shortly after shipment does not necessarily mean that your package is lost.
Please allow reasonable time for carrier tracking systems to update.
9. Shipping Delays
Chompy Croc is not responsible for delays caused by circumstances outside our reasonable control, including:
-
Carrier delays
-
Postal service disruptions
-
Customs delays
-
Weather
-
Natural disasters
-
Holidays
-
Strikes or labor disruptions
-
Transportation disruptions
-
High shipping volumes
-
Incorrect or incomplete addresses
-
Government restrictions
-
International customs procedures
-
Other unforeseen circumstances
We will make reasonable efforts to assist with shipping issues when possible.
10. Lost or Missing Packages
If your tracking information indicates that your package was delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier.
You may also contact us at contact@chompycroc.com, and we will do our best to assist.
If a package is confirmed as lost by the carrier, we may work with the carrier to investigate the shipment and determine an appropriate resolution, subject to applicable law and the circumstances of the order.
11. Returned Packages
If a package is returned to Chompy Croc because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or failure to collect the package, contact us at contact@chompycroc.com.
Additional shipping charges may apply if the package needs to be reshipped.
Any refund or reshipping decision will be handled in accordance with our Return & Refund Policy and applicable law.
12. Shipping Rates
Available shipping methods and applicable shipping charges will be displayed at checkout.
Shipping rates may vary depending on the destination, order, shipping method, carrier, and other factors.
13. Delivery Estimates Are Not Guarantees
All shipping and delivery timeframes provided by Chompy Croc are estimates only.
The standard estimate of 7–12 business days applies to shipping after the order has been processed and does not guarantee delivery within that timeframe.
Actual delivery times may vary by country, carrier, holidays, customs procedures, and other circumstances.
14. Contact Us
If you have questions about shipping or your order, please contact:
Chompy Croc
Email: contact@chompycroc.com
When contacting us about an order, please include your order number so that we can assist you as quickly as possible.
Thank you for shopping with Chompy Croc!